Privacy policy

Street Culture – Store Policies & Privacy

Last Updated: September 8, 2025

Welcome to Street Culture. By accessing or purchasing from our website [www.wearstreetculture.in], you agree to the policies below, which govern orders, shipping, returns, data collection, and privacy. Please read them carefully before placing an order.

1. General Terms

  • Street Culture (“we”, “our”, “us”) operates as an online apparel store powered by Shopify.

  • By using our website and purchasing products, you agree to comply with these policies along with our Privacy Policy.

  • We may update or amend these policies at any time without prior notice.

2. Orders & Payments

  • All orders are subject to availability and acceptance.

  • Orders may be refused or canceled in case of stock unavailability, errors, or suspected fraudulent activity.

  • Prices are listed in INR (₹) and include applicable taxes unless stated otherwise.

  • Payment must be made in full before shipment via UPI, Cards, Net Banking, Wallets, or Cash on Delivery (COD).

  • COD is available only for select pin codes and may carry an additional fee.

3. Shipping & Delivery

  • Orders are processed and dispatched within 1–3 business days after payment confirmation.

  • Delivery within India: 3–7 working days (remote areas may take longer).

  • International delivery: 7–30 working days, subject to customs clearance.

  • Tracking links will be shared once your order is dispatched.

  • Courier will attempt delivery twice. Re-delivery charges may apply if the package is returned due to incorrect details.

  • Once marked “delivered” by courier, Street Culture is not liable for theft/loss thereafter.

4. Returns & Exchanges

Returns/exchanges are accepted only if:

  • Wrong item delivered

  • Wrong size delivered

  • Defective/damaged product

Not Accepted: Change of mind, dislike of color/fit, or wrong size ordered by customer.

Conditions:

  • Must request return/exchange within 48 hours of delivery.

  • Unboxing video is mandatory as proof (without edits/cuts).

  • Product must be unused, unworn, unwashed, with original tags/packaging.

  • Discounted items, clearance sales, accessories, and innerwear are non-returnable.

Process:

  1. Email 📧 team.streetculture@gmail.com or call 📞 +91-9711-62-5001 with your Order ID, unboxing video, and product images.

  2. Once verified, we will arrange pickup or guide you on return shipping.

  3. After inspection, we will issue:

    • A replacement (if available), or

    • Store credit/refund.

Refunds:

  • Processed within 7–10 working days after approval.

  • Issued to the original payment method or as store credit.

5. Product Information

  • We strive for accurate product descriptions, but slight variations in color, fit, or design may occur due to photography, screen settings, or manufacturing.

  • We do not guarantee exact color matches with device displays.

6. Privacy Policy

Street Culture is powered by Shopify, which enables us to provide the Services. This Privacy Policy describes how we collect, use, and share your personal information.

Personal Information We Collect

We may collect:

  • Contact details (name, address, email, phone).

  • Payment information (credit/debit card, UPI, wallets).

  • Account info (username, password, settings).

  • Transaction history (cart, wishlist, purchases, returns).

  • Device & usage data (IP, browser, interactions).

  • Communications with us (support inquiries, messages).

How We Collect It

  • Directly from you (account creation, purchases, communication).

  • Automatically (cookies, browsing data).

  • From service providers (payment, shipping, analytics).

  • From partners or third parties.

How We Use It

  • To provide, personalize, and improve the shopping experience.

  • To process payments, ship orders, and handle returns/exchanges.

  • For marketing, promotions, and advertising (email, SMS, targeted ads).

  • For account security, fraud detection, and legal compliance.

  • To communicate with you about orders, support, and updates.

How We Share It

  • With Shopify (our platform provider).

  • With vendors/service providers (IT, shipping, payments, analytics).

  • With business/marketing partners (ads, promotions).

  • When legally required (law enforcement, compliance).

  • With affiliates or in business transactions (e.g., merger).

Shopify’s Role

  • Shopify also processes your information to improve its platform.

  • Shopify may use data across different merchants for analytics/ads.

  • Learn more at: Shopify Privacy Policy.

7. Your Rights & Choices

Depending on your location, you may have rights to:

  • Access personal data we hold about you.

  • Correct inaccuracies.

  • Delete your personal data.

  • Request portability of your data.

  • Opt-out of marketing communications.

You can exercise these rights by contacting us at 📧 team.streetculture@gmail.com.

8. Children’s Data

Our services are not intended for children under 16. We do not knowingly collect data from minors. Parents may contact us for deletion requests.

9. Security & Data Retention

  • We use safeguards to protect your information but cannot guarantee 100% security.

  • Data is retained as long as necessary for services, legal compliance, or dispute resolution.

10. Governing Law & Disputes

  • These policies are governed by the laws of India.

  • Any disputes will fall under the courts in Faridabad, Haryana, India.

11. Contact Us

📧 team.streetculture@gmail.com
📞 +91-9711-62-5001
📍 NIT-5, Faridabad, Haryana, 121001